At Art of Swimming, we try to accommodate everyone and give you the time that would work best for your schedule. This means that our scheduled lessons are based on location, availability, nap schedules, and camp hours. We try our best to get everyone into the day and time requested. We understand that things come up and at times you may need to cancel or reschedule your lesson. In the event that a lesson must be canceled or rescheduled, we ask that you please adhere to our cancelation policy. Please note that this policy will be strictly enforced.
Should you need to cancel or reschedule your lesson, this MUST be done within 48 hours of your scheduled lesson time. This also applies to families that book multiple lessons at a time (ex: If you schedule a one-hour lesson and cancel 30 minutes of the one-hour lesson within 24 hours of your scheduled time, you will be billed for the full hour booked).
Lessons canceled within 24 hours for ANY REASON will be billed for the full amount of the lesson scheduled. This also applies to prepaid lessons.
Please be aware that the weather in the Hamptons can change within minutes and from town to town. Due to this fact, we ask that NO lessons be canceled due to rain or air temperature. In the event of thunder and/or lightning or extremely heavy rain in your town, the lessons will be canceled by the instructor ONLY. We will be happy to come and evaluate the radar and weather report to determine whether to cancel the lesson at NO CHARGE. Exceptions may be made to swimming in the rain if the child has not learned to swim with their face in the water, or is under 2 years old. We swim in the rain because we are wet already and rain is hard to notice when you are in the pool. Please also be aware that any lessons that have not been canceled by the instructor for weather or air temperature reasons will be billed for the FULL amount of the lesson scheduled. Any lessons canceled by the instructor at the door WILL NOT BE CHARGED. Any lessons canceled within 24 hours for any reason will be billed for the FULL amount of the lesson scheduled.
Payment is required before your scheduled lesson or at the time of your scheduled lesson. Any lessons that have not been paid before or at the time of the lesson may be canceled or subject to late fees.
Any lessons that are not paid within the same week of the lesson will be invoiced for the amount due. Any lessons that are 30 days late will be subject to a $50 late fee. For every 30 days a payment is late there will be an additional $50 late fee added.
Due to new federal regulations, we will only be accepting credit cards online. We use Square Space to process our online payments.
*Cash, Venmo, or Check will be available for Vicki and Kim ONLY
If you have any questions, comments, or concerns, or need help with making a payment please contact Kim at 631-681-6042. Additionally, our office is always available for assistance and can be reached by calling 631-839-7946.
We want to thank you for joining us as we continue to grow our company!
Cold Pool Policy
Please be advised that we do not cancel for cold pools. As per the American Red Cross, the recommended temperature for swimming lessons are as follows;
Infant / preschool aquatics (20 to 30 minutes*) Water temperature should be ≥32° C (89.6F)
Learn to swim up to ages 6- 15 (30 to 45 minutes*) Water temperature should be ≥ 29° C (84.2F)
If this cannot be achieved due to an inability to heat the pool then we recommend at least a 2-3mm thick wet suit that fits snugly. Loose-fitting wet suits and thin wet suits are not sufficient to keep a child warm enough for 30 minutes, especially on cool days.
Air Temperature Policy
Please do not cancel for air temperature if your pool is heated well! Pools 88+ degrees create a steamy barrier that keeps the children warm on a day as cold as 50 degrees. There is about an 18-inch cushion above the pool that stays warm and you don’t notice it until you climb out. However, cooler pools of 84 – 86 degrees do not keep the air above as warm. The air temperature needs to be at least 62 degrees to have a comfortable lesson. If it isn’t please increase the temperature up to our recommended temperatures or provide a wet suit for your child. We may cancel the lesson if the pool temperature is too cold for the instructors.
Pool Heating Policy
Pools take about a degree an hour to heat. It ONLY heats when the pump is on as well as the heater. Pool companies usually run the pump from 8:00 AM to 8:00 PM. We recommend having the pool pump set to turn on from midnight to noon. That way, if you have an 8:00 AM or 9:00 AM lesson the pool heater can be set to run to get it up to temperature for the lesson and you are not having to heat it during the warmest part of the day. Ask your pool company to set the pump for you and you can set the heater timer. Solar covers can maintain the temperature of the water overnight pretty well. There are also in-line solar panel heaters that can be installed, even on above-ground pools, for minimal investment.
For the safety of your child and the instructor, we ask that any lawn care be done before or after the swimming lesson NOT during, as this can cause severe allergy and asthma attacks. Lessons may be stopped by the instructor if lawn care poses a threat to the health of the children or instructors. Please ask lawn care to come back another time.
Art of Swimming is expanding. All of our instructors are American Red Cross Water Safety Instructors and/or American Red Cross Lifeguards. The Montessoro Method has been developed for over 40 years. In order to have the highest quality instructors that can really see mistakes and find the fastest way to correct them, Art of Swimming requires an internship/training of approximately 100 hours of intensive training, beyond the 35 hours of Red Cross Training, before they are given their own students. In this way, Art of Swimming can give the fastest and most consistent results for the price. We ask that we might be able to have trainees come, observe, take notes, or eventually help with the lessons.