About Our Studio

Weather and Cancellation Policy 2018

At Art of Swimming we try to accommodate everyone and give you the time that would work best for your schedule.  This means that our scheduled lessons are based on location, availability, nap schedules, and camp hours. We try our best to get everyone into the day and time requested.  We understand that things come up and at times you may need to cancel or reschedule your lesson. It is very difficult to put someone in your spot. We cover a large area and a replacement may not fit into the time frame, location, and availability.  In the event that a lesson must be canceled or rescheduled, we ask that you please adhere to our cancellation policy. Please note that this policy will be strictly enforced.

Should you need to cancel or reschedule your lesson, please do so before 48 hours of your scheduled lesson time.  This also applies to families that book multiple lessons at a time (ex: If you schedule a one hour lesson and cancel 30 minutes of the one hour lesson within 24 hours of your scheduled time, you will be billed for the full hour booked or the other child can take the time). The full amount of the lesson will be due for any lessons canceled within 24 hours of your scheduled lesson time for tired or cranky children, pool temperature being too cold, any pool related problems, and any weather related reason.

Weather

Please be aware that the weather in the Hamptons can change within minutes and from town to town.  Due to this fact we ask that NO lessons be canceled due to rain or air temperature. Should there be thunder and/or lightning or extremely heavy rain in your town, the lessons will be canceled by the instructor ONLY.   We will be happy to come and evaluate the radar and weather report to determine whether to cancel the lesson at NO CHARGE. Exceptions may be made to swimming in the rain if the child has not learned to swim with their face in, or is under 2 years old. We swim in the rain because we are wet already and rain is hardly noticed when you are wet. Please also be aware that any lessons that have not been canceled by the instructor for weather or air temperature reasons will be billed for the full amount of the lesson scheduled.  Any lessons canceled by the instructor at the door WILL NOT BE CHARGED. Any lessons canceled within 24 hours for any reason will be billed for the full amount of the lesson scheduled.